Frequently Asked Questions

What modifications are we making in response to Covid-19?

We are currently following guidelines from the CDC to prevent the spread of COVID-19. We use EPA-registered disinfectants and cleaning procedures. All employees are wearing masks and gloves while cleaning your home or office. We are not allowing sick employees to come to work and we do provide sick pay.

Do you do anything that’s not on the standard cleaning list?

Yes! Regular weekly and bi-weekly clients get one free task at each cleaning. We also have tasks that can be added for an additional fee, such as changing linen or folding laundry.

For clients on a weekly and bi-weekly schedule one extra, one bonus deep clean task is offered each visit. This offer starts at the second visit and then every visit from then on. You can pick from our list. You’ll receive the list along with your Customer Data Sheet when you first sign up and you’ll prioritize the bonus tasks offered with a number. Pick all of them or if you want just a few done, pick what you need and they’ll go faster in the rotation.

Starting at the second visit, we’ll start with the first task that you requested on the list. Then the next task at the next visit, and so on. When we get to the end of your prioritized list we’ll just start over back at the top.

This is a free service for weekly and bi-weekly clients. Monthly clients can contact us to add deep clean extras for a small additional charge.

Could you also fold my laundry?

Yes! We can fold your laundry for you for an additional charge

What happens when I call to get a quote?

When you first call we’ll ask you some questions to get some info like your square footage, the number of pets you have and the service frequency that you’re looking for. If you’re not sure about the square footage of your home we can look it up on Zillow.com using your address. You’ll then have the option to hear a list of the services of what is included and what is not included in our standard service. We then give you the price based on the info you gave us. You can book right then over the phone. We’ll give you an available day and send a Client Data Sheet questionnaire to fill out on your own time.

If you’re not ready to book right away we can have the info emailed to you, in a hard copy with the quote and a list of the services, to look over at your own pace.

What time are you going to come clean?

We will find a regular day of the week and time that fits with your schedule. Our hours of operation are Monday through Friday, 8:30am to 4:00pm.

How should I arrange access to my home on cleaning days?

If you’re not going to be home, leave a key in a realtor lockbox on the front porch or give us a key to keep. We never put any identifying information on keys in our possession. We assign a code that only the team leader would understand. We open and lock up your premises according to the instructions on your work order, including any alarm codes or special instructions. If you’re going to be home when we arrive, that’s OK too. If you need to be in a specific room, like the office or baby’s room, we can start in that room first to make it available to you while we clean the rest of the house.

What do I have to do to prepare for my cleaning?

Not much! You might feel like you get more for your money if you do some tidying beforehand, but it’s not necessary. 

We take a minute per room to do some light tidying. For example, fix the slip covers on the sofa, stack the magazines on the coffee table, if there’s boxes for the toys in the kids room we’d put the toys into the boxes and push them against the wall. We do want to leave enough time for the kind of cleaning that we’re good at, which is the kitchens, dusting, bathrooms, floors, all that maintenance cleaning that you avoid having us do it instead.

How do I get a quote?

The quickest way is to give us a call at 408-215-8285 or use the Estimate Form. We can provide an instant quote, and even get you set up and booked, with one call.

Do I have to sign anything?

Our quality is our contract. Get ready to enjoy your clean home. The only thing we need from you is access to your home, and that’s it. We accept all major credit cards so you don’t even have to worry about leaving a check.

Do I need to supply anything?

No, not a thing. We bring all our own supplies and equipment. 

What about my pets?

We love them! We are more than happy to accommodate any special needs your pets might have.

How do I pay?

We accept credit cards, PayPal and personal checks. Credit card information is kept on file through our payment system, so our cleaners do not have to handle payment.

What if I’m not satisfied?

We’ll make it right. Our work is guaranteed, call us within 24 hours and we’ll return to reclean.

Are discounts available?

We’d love to give you a free cleaning when you refer a friend who signs up for regular service or when you pre-purchase five cleanings.

What if I refer a friend?

Then we’re eternally grateful to you! We’ll also give you your next cleaning free when they sign up for regular, repeat service.